A Customer Service Diploma will give you the skills you need to be successful anywhere and everywhere!
Get ready to enter the world of tourism, hospitality and and travel! Learn from industry experts, build your product knowledge and service skills in order to provide relevant information to customers. Develop your communication skills and become a ‘master’ in Customer Service.
Private accredited college
This private accredited career college located in Vancouver and Toronto. Programs provide industry certifications recognized by national and international associations in Finance, Accounting, Marketing, Hospitality, Management and more.
Along with high quality education in small size classes, the college offers guaranteed professional internships that will provide a practical learning experience and where you can apply your knowledge. With our local partner college you have the chance to:
- Participate in small interactive classes that encourage a dynamic participatory learning environment
- Learn industry professionals and highly-qualified instructors
- Strengthen your résumé with Canadian career experience
- Take part in an unpaid co-op position in a field relevant to your studies
About the Customer Service Diploma Co-op Program
Graduates from the Customer Service Diploma Co-op program will gain an excellent understanding of the essentials of customer service and will be ready to enter the tourism, travel and hospitality industry.This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores.
With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. In the table bellow, you can see what courses will be included into your studies as well as the duration of every course.
Co-op Work Placement
This paid Work Experience is an integral part of the Co-op program. Students will apply the theories learned in class in real world work settings that are relevant to their field of study and align with the learning objectives of the program. Program Orientation and Pre-Placement classes will prepare you for finding a suitable paid work experience opportunity. Throughout the work experience term, you will receive the support and guidance of a dedicated Co-op Program Advisor who will work with you and ensure that you receive all the support that is needed to successfully complete the program.
| Course name |
|---|
| Basic IT Skills – Create and Use Spreadsheets |
| Basic IT Skills – Word Processed Documents |
| Customer Interaction |
| Hospitality, Travel and Tourism Industry Information |
| Providing Information and Assistance |
| Working Effectively with Others |
| Workplace Communication |
| Co-op Work Experience |
| The Next Step |
| Work Placement Skills |
Potential co-op work placements include following:
- Food and beverage attendant
- Function attendant
- Restaurant host/hostess
- Sales clerk/customer service attendant
- Front desk receptionist
- Function host
- Server/banquet server
Am I eligible for the Customer Service Co-op Program in Canada?
Students who are interested in taking part in the Customer Service Co-op Program must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test.
International students must demonstrate a Beginner 4 level of English with the college’s online written test and interview. The online written test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented.
Study & Work Permit Regulations
You will be required to apply for a study permit plus a co-op work permit as work is required to complete this program in Canada. After registering, you will receive a letter from the school that confirms you need to complete a work placement in order to graduate and your co-op placement or internship totals 50% or less of your study program. You must apply for your co-op work permit at the same time as your study permit. All international students registered in one of these co-op programs will be provided with the necessary documents and instructions to apply for a study permit plus co-op work permit for Canada.
Post Graduate Work Permit Canada
Students who complete a full-time program lasting for longer than 8 months may be eligible to apply for a Post Graduate Work Permit. Post Graduate Work Permits may not exceed the length of study time. Please see the Government of Canada Website for more information.
Customer Service Diploma Sample Schedule
Students will benefit from qualified instructors with years of experience in the industry. Classes are Monday to Friday 9 am to 4 pm and one hour is intended for lunch break.
| Time | Monday | Tuesday | Wednesday | Thursday | Friday |
|---|---|---|---|---|---|
| 9:00 AM – 12:00 PM | Class | Class | Class | Class | Class |
| 12:00 PM – 1:00 PM | Lunch | Lunch | Lunch | Lunch | No Class |
| 1:00 PM – 2:30 PM | Class | Class | Class | Class | No Class |
| 2:45 PM – 4:00 PM | WPC* | WPC | WPC | WPC | No Class |
WPC – Work Placement Class that will prepare student for their co-op placement.
After students complete their co-op placement, they will return for a 2 weeks course. The schedule for the post placement academic study is bellow.
| Time | Monday | Tuesday | Wednesday | Thursday | Friday |
|---|---|---|---|---|---|
| 9:00 AM – 12:00 PM | Class | Class | Class | Class | Class |
| 12:00 PM – 1:00 PM | Lunch | Lunch | Lunch | Lunch | No Class |
| 1:00 PM – 2:30 PM | Class | Class | Class | Class | No Class |
Customer Service Co-op Program Fees and Starting Dates
The length of the Customer Service Co-op Program is 50 weeks which includes 24 weeks of academic studies + 24 weeks of Co-op placement + 2 weeks of tutorial study.
Monthly starting dates are available. If you wish to receive information regarding the Customer Service Co-op Program fees, please Contact us.
The program fee includes:
- Registration fee
- Tuition
- Books and study material
- Co-op Service fee
Andreas – Barista
“I was placed at a coffee shop in North Vancouver. The location was just amazing. From the counter we had a great view over the ocean and the mountains in the horizon. It was, more or less, always busy and the customers were so nice and polite and were always interested in knowing where you were from. What I like most about Vancouver is the diversity of people and the beautiful surroundings. We went hiking a couple of times, had a Halloween party, saw the Chinese New Year Parade, celebrated Canada Day and much more. Besides that I visited Whistler, Bowen Island, Sunshine Coast, Toronto and Victoria.” – Andreas, Denmark
Anne – Barista
“My adventure started off in Rocky Mountains where I worked at a mountain resort. During my time there I got to see wonderful nature and magical views when I was hiking. It was also a lot of other fun things to do including mountain biking, horseback riding, white water rafting and canoeing. After the summer season was over I decided to move to Vancouver and now I live in an apartment in beautiful Yaletown. I work in a coffee shop downtown as well so that fits me perfectly.” – Anne, Norway
Faith – Internship
“Coming to Vancouver has really been a learning experience. I saw myself mature in ways I thought I had been. Learning from the pros and seeing the difference between learning at university and mentoring/ learning at work. The ability to stand my own and explore this great city. Since coming here I have found my confidence and passion of product design. Whether it’s from presenting or talking to clients I know I saw myself improve. Thank you, Canada.” – Faith, United Kingdom
Ilse – Hospitality
“My first job was at a coffee shop chain. I worked there for 2.5 months as a Barista. I also got a job as a server in the restaurant at a private tennis club. During this work abroad experience my English improved a lot. That’s mainly because I use different expressions than I learned in school. I can use a broader vocabulary now. Also, I met new people that have different cultures. All the Canadians here are really kind and helpful.” – Ilse, Germany
Shiny – Internship
“I have had a great experience coming to Vancouver. Within the 2 months I have gained so much experience in life and at the workplace. I see myself being more independent and confident, which was one of my main goals. I’m so happy I found Latitude, they worked so hard to make sure I get an internship.” – Shiny, United Kingdom
Rasmus – Barista
“I started to work as a Barista at one of the many coffee shops here in Vancouver. I pretty much worked all summer except for going on two trips, one to Seattle and the other to Toronto. I usually went to the weekly pub nights which were a really fun time. All these events helped me meet so many new awesome people.” -Rasmus, Sweden
Alex – Internship
“As part of my International Business Management studies, I was required to complete an internship so I decided to go to Toronto as I have family there. I learned a lot about the marketing industry and about Canada as well. I have benefited a lot from the work and from the cultural experience during my stay in Canada.” – Alex, United Kingdom
