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Study and Work in Canada – Diploma in Customer Service Co-op



Study and work in Canada with the Customer Service Co-op program offered
by a top, accredited private business college in Canada

Build a solid foundation of customer service skills and get ready to enter the world of tourism, hospitality and and travel. Learn for industry experts and build up your future product and service knowledge in order to provide relevant information to customers. Develop communication skills and become a ‘master’ in Customer Service

Greystone College

international business management internshipGreystone College is a private professional career college located in beautiful downtown Vancouver. Greystone College programs provide industry certifications recognized by national and international associations in Finance, Accounting, Marketing, Management and more.

Along with high quality education in small size classes, Greystone College offers guaranteed professional internships that will provide a practical learning experience and where you can apply your knowledge. With Greystone College you have the chance to:

  • Participate in small interactive classes that encourage a dynamic participatory learning environment
  • Learn industry professionals and highly-qualified instructors
  • Strengthen your résumé with Canadian career experience
  • Take part in an unpaid co-op position in a field relevant to your studies

Benefits of the Customer Service Coop Program | Study and Work Canada

Graduates from the Customer Service Co-op program will gain an excellent understanding of the essentials of customer service and will be ready to enter the tourism, travel and hospitality industry.This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores.

With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. In the table bellow, you can see what courses will be included into your studies as well as the duration of every course.

Co-op Work Placement

Co-op coordinators will help prepare you for securing a co-op internship placement. Co-op placement hours cannot exceed study hours—the program is designed to allow students to work an average of 21 hours per week. Co-op positions vary depending on an employer’s needs, and the student’s Eng­lish and professional skills. Your work schedule and wage will be determined by your employer.

Course name
Basic IT Skills – Create and Use Spreadsheets
Basic IT Skills – Word Processed Documents
Customer Interaction
Hospitality, Travel and Tourism Industry Information
Providing Information and Assistance
Working Effectively with Others
Workplace Communication
Co-op Work Experience
The Next Step
Work Placement Skills

Co-Op Positions could include the following:

  • Food and beverage attendant
  • Function attendant
  • Restaurant host/hostess
  • Sales clerk/customer service attendant
  • Front desk receptionist
  • Function host
  • Server/banquet server

Am I eligible for the Customer Service Co-op Program in Canada?

Students who are interested in taking part in the Customer Service Co-op Program must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test.

International students must demonstrate a Beginner 4 level of English with Greystone’s online written test and interview. The online written test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented.

New Study Permit Regulations as of June 1, 2014…

Study permits will automatically authorize the holder to work off-campus for up to 20 hours per week during the academic session and full-time during scheduled breaks without the need to apply for a separate work permit. The study permit holder must be pursuing academic, vocational or professional training of six months or more that leads to a degree, diploma or certificate at a designated institution. Learn more…

Study and Work in Canada

International students taking a coop program in Canada must have a valid study & work permit. International business courses in Canada including internship require that you apply for a study permit before your arrival in Canada. Learn more

Post Graduate Work Permit Canada

Students who complete a fulltime program lasting for longer than 8 months may be eligible to apply for a Post Graduate Work Permit. Post Graduate Work Permits may not exceed the length of study time. Please see the Government of Canada Website for more information.

Study and Work in Canada Program Schedule

Students will benefit from qualified instructors with years of experience in the industry. Classes are Monday to Friday 9 am to 4 pm and one hour is intended for lunch break.

Time Monday Tuesday Wednesday Thursday Friday
9:00 AM – 12:00 PM Class Class Class Class Class
12:00 PM – 1:00 PM Lunch Lunch Lunch Lunch No Class
1:00 PM – 2:30 PM Class Class Class Class No Class
2:45 PM – 4:00 PM WPC* WPC WPC WPC No Class

WPC – Work Placement Class that will prepare student for their co-op placement.

After students complete their co-op placement, they will return for a 2 weeks course. The schedule for the post placement academic study is bellow.

Time Monday Tuesday Wednesday Thursday Friday
9:00 AM – 12:00 PM Class Class Class Class Class
12:00 PM – 1:00 PM Lunch Lunch Lunch Lunch No Class
1:00 PM – 2:30 PM Class Class Class Class No Class

Customer Service Co-op Program Fees and Starting Dates

The length of the Customer Service Co-op Program is 50 weeks which includes 24 weeks of academic studies + 24 weeks of Co-op placement + 2 weeks of tutorial study.

The starting dates for the program in 2015 are as follows: Jan 4, Feb 1, Feb 29, Mar 28, Apr 25, May 24, Jun 20, Jul 18, Aug 15, Sep 12, Oct 11, Nov 7, Dec 5

If you wish to receive information regarding the Customer Service Co-op Program fees, please Contact us. The fee includes:

  • Registration fee
  • Tuition
  • Books and study material
  • Co-op Service fee

Now accepting applications. Monthly starting dates for all programs.

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